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FAQ & Help

Below are some of the most frequently asked questions about WageSplitter. You can also email support@wagesplitter.com with ideas, feedback, and questions not covered here. We always love to hear from you.

Getting Started

What is WageSplitter?

WageSplitter gives you convenience and control over your personal finances by giving you instant access to your pay before payday.  It’s your pay, so use it your way.

How does it work?

WageSplitter integrates with your employer’s payroll and time & attendance system to estimate how much of your after tax pay you have accrued for your current pay cycle. We’ll then make a portion of this available to you.

WageSplitter won’t pry into your personal details, charge you late fees or hit you up for interest.  We’ll simply charge a service fee equal to 2.5% of the amount of your pay you choose to access before payday and then automatically collect repayment of all withdrawals and the service fees as a single deduction from your pay on payday – it’s that simple!!  You don’t have to do anything else but enjoy the freedom of accessing your wages as and when you want.

Your employer must authorise you being invited to access WageSplitter. Once this has happened, WageSplitter will send you an email to the email address you have provided to your employer. All you have to do is download the WageSplitter app from your app store, enter the Invitation Code provided in the email and you're all set to start getting paid ahead of payday.

Is WageSplitter a loan?

WageSplitter allows you to “split” your wages to access part of your pay before payday with the balance then paid on payday.  When you’re accessing WageSplitter, you’re simply accessing your pay in advance.

What is an Invitation Code

An Invitation Code is a unique code provided to you so that you can access the WageSplitter app. You will find your invitation Code in the WageSplitter invitation email sent to you at the email address you have provided to your employer.

I haven't received my Invitation Code

Please speak to your Manager or Employer regarding the Invitation Code. You may only receive this code if your employer has signed up with WageSplitter.

If your employer has not signed up with WageSplitter, you can refer WageSplitter to your employer via this form, and we'll try our best to get your employer onto WageSplitter.

 

Transfers

How much can I transfer?

WageSplitter estimates how much of your after tax pay you have accrued for your current pay cycle. We then make a portion of this available to you. You can transfer any or all your available balance, subject to a minimum transfer value of $100.

Can I ask WageSplitter to increase the portion of my pay that I can transfer?

The portion of your pay that you can transfer has been agreed between WageSplitter and your employer. Increasing this amount is not something that WageSplitter can do by agreement with you directly.

When can I withdraw my pay?

Generally, WageSplitter will make a level of your pay available to you as soon as you start accruing it. You will see your available balance grow as the pay due to you grows.  If you are on an annual salary, WageSplitter will make your accrued pay available to you on the first day of your pay cycle until a cut-off point before your employer processes payroll. At the cut-off point, your balance will reset to zero.  Then as the new pay cycle starts, WageSplitter will again increase your available balance.

How much does it cost to transfer my earned pay?

You will incur a flat service fee equal to 2.5% of the amount of your pay you choose to access before payday, no matter when in your pay cycle you choose to make a withdrawal.

How soon will I receive the money?

WageSplitter’s payments integration allows us to make payments to most major bank accounts instantaneously.

When can I withdraw my pay?

The exact time you can cash out your pay will depend on a number of factors, including any rules set by your employer. Generally, you will be able to withdraw funds as soon as your day’s work is recorded (and approved if additional approval is required).

Can I use my pay to pay someone else?

No. WageSplitter can only transfer funds into the bank account that you have linked to your payroll records.

Can I transfer funds into another bank account I have?

No.  WageSplitter can only transfer funds into the bank account that you have linked to your payroll records.

How do I pay back WageSplitter?

You do not have to do anything.

WageSplitter is integrated with your employer’s payroll system. So, when your employer processes the payroll, all transactions (including the 2.5% service fee) will be deducted from your pay and your employer will pay this directly to WageSplitter.  You will receive the balance of your pay directly into your bank account.

My Available Balance is lower than expected

WageSplitter only receives payroll information from your employer. We use this information to determine what portion of your pay that we can make available to you before pay day. WageSplitter then makes this amount available to you.

If you have a query, then please email us at support@wagesplitter.com.

Why is the Available Balance shown less than what I have earned?

WageSplitter only receives payroll information from your employer. We use this information to determine what portion of your pay that we can make available to you before pay day. 

Your available balance will take account of pay that you have already withdrawn during the pay cycle. Please check your transfers for that pay cycle. However, if you still have a query, please email us at support@wagesplitter.com.